Once your order has been shipped, you will receive an email with the tracking information. Please check your spam/junk folder if you haven’t seen it in your inbox.

With the tracking link provided, you can check the status of your shipment, including whether it’s out for delivery or waiting at a distribution point.

If you haven’t received the tracking email yet, please note that we dispatch orders every other day. This means you should receive the email the day after your order has been shipped.

For any additional questions, feel free to contact us at contactkapita@gmail.com.

First, check your spam/junk folder. If you still can’t find it, contact us at contactkapita@gmail.com. Provide your full name, shipping address, and purchase date, and we’ll assist in locating your order details.

There are two common reasons why your order might not have arrived:

1. Incorrect Address: Please verify the shipping address provided in your order confirmation email. If the address is incorrect, Correos will not be able to deliver your package. In most cases, the courier will attempt to resolve the issue or redirect the package to the nearest Correos collection point. If you cannot locate your confirmation email, refer to the section above for help.

2. Delivery Attempts: Correos policy includes two delivery attempts. If both attempts fail, your package will be left at the nearest Correos collection point.

• Correos will leave a note in your mailbox with details of where to pick up the package.

• If you don’t receive the note, you can find the pickup location and status using the tracking link sent to your email.

• Packages will be held at the collection point for 14 days before being returned to us, you will need your DNI to pick it up.

If your package is returned to us, we will issue a refund, but please note that the buyer is responsible for covering the return shipping costs.

For further questions or assistance, feel free to contact us at help@capital.com.

If you have not yet received the confirmation email stating that your order has been shipped, you can modify your order. This includes changing the size, contents, or delivery address. To request changes, please contact us at contactkapita@gmail.com as soon as possible.

Once the confirmation email has been sent and the order is on its way, we cannot cancel or modify the components of your order. In this case, you will need to wait to receive the package and process a return or exchange through the provided instructions.

Please note that shipping costs for returns are the customer’s responsibility. If you wish to adjust the delivery location after shipping, you will need to contact Correos directly using the tracking number provided in the confirmation email. They can assist you in redirecting the package to a Parcel Shop for easier collection if needed.

Standard Domestic Shipping:

• Delivery times for Spain and Portugal are approximately 3–5 business days.

Shipping Costs:

• Orders under €65

• Mainland Spain & Portugal: €3.90

• Balearic Islands: €3.90

• Orders over €65: Free shipping!

Canary Islands:

• Orders to the Canary Islands may be subject to taxes or duties if the total exceeds €150.

• Estimated delivery times are 10–12 business days.

• Remember to provide your DNI during checkout.

Delivery Times:

• Rest of Europe: Approximately 6–8 business days.

• International Orders: Approximately 6–10 business days.

During periods of high demand, such as Black Friday and Christmas, orders may take longer to arrive.

Shipping Costs:

• Shipping fees for international orders are calculated based on the destination.

• Orders over €150 qualify for free shipping.

Customs and Import Fees:

If your order is shipped to a country outside the European Union, it may be subject to customs duties, taxes, or other fees based on local laws and regulations. While Kapita covers shipping costs, the buyer is responsible for any local fees or customs charges associated with the import of the product.

For any questions or concerns, contact us at contactkapita@gmail.com.

Stainless steel is a robust material designed for everyday wear, requiring minimal upkeep.

• Resistant to Moisture and Chemicals:

Stainless steel jewelry is water-resistant, making it suitable for daily activities, including swimming, showering, and physical exercise. Unlike other materials, it does not tarnish or corrode when exposed to water, sweat, or light chemicals.

• Care Tips for Stainless Steel:

To maintain its shine, simply wipe the surface with a soft, lint-free cloth to remove fingerprints or dirt. Occasional cleaning with mild soap and water will restore its brilliance. Dry thoroughly before storing.

Our plated jewelry, including pieces from new collections with 12-micron silver plating and 18k/24k gold plating, requires more detailed care to maintain its luster and integrity.

Proper Storage:

• Store in a cool, dry place, away from direct sunlight to prevent fading or tarnishing.

• Use anti-tarnish bags, dedicated jewelry compartments, or soft-lined boxes to avoid scratches and tangling.

• For delicate chains or intricate designs, lay them flat or hang them to prevent deformation.

Cleaning Routine:

• After wearing, gently clean with our included in order, soft, lint-free cloth to remove oils, sweat, and residues.

• Ensure jewelry is completely dry before storing to prevent moisture-related tarnishing.

Protection from Chemicals:

• Avoid exposing plated jewelry to chemicals like chlorine, perfumes, cosmetics, or hair sprays. Remove your jewelry before swimming, bathing, or applying personal care products to protect its surface.

During Physical Activities:

• To prevent scratches or damage, avoid wearing plated jewelry during sports, fitness routines, or manual tasks.

By distinguishing between stainless steel and plated jewelry, you can tailor your care routine to meet the specific needs of your Kapita pieces. You can find the product specifications int he product page.

With proper care, your jewelry will retain its brilliance and continue to be a cherished part of your collection.